Sunday, September 29, 2013
Monday, June 17, 2013
nTrust Card Usage and Fees
Where is the nTrust Card Accepted?
The nTrust Card can be used at any online or point-of-sale merchants that accept MasterCard™. This includes over 1.7 million ATMs worldwide.
How to Use your nTrust Card
You will use the nTrust Card just like you would a MasterCard™ credit card. Depending on the type of terminal the point of sale merchant has it will accept the nTrust card like a credit card (swipe/signature) or like a debit/credit card (pin entry). For online purchases you just have to enter the nTrust card details.
- There is no charge to you when using your nTrust Card for purchases online or in store.
nTrust Card Currency
At this time nTrust can only issue cards to residents of the Philippines. A new card program for our international customers will be coming on board very soon…. stay tuned
nTrust Card Limits
The nTrust Card load limit is set at PHP200,000 per calendar month.
Find out – How to Load your nTrust Card
nTrust Card Expiry Date
Two years from the date you requested the card.
nTrust Card Activity
Unfortunately we cannot provide you with the historical activity that takes place on your nTrust Card, but we do provide you with the most up-to-date balance available on your card.
Your nTrust Card Balance is available within your nTrust account under View Statement; within nTrust Cards. This is updated each time you log into your account. The View Statement will show you the transactions you made to the card through your nTrust account.
You can also check your Card Balance at any Local or International ATM Location.
- Security Bank ATM Balance Inquiry – FREE
- Local Philippines ATM Balance Inquiry – PHP 1.00 per transaction
- International ATM Balance Inquiry – PHP 60.00 per transaction
Withdrawing Funds from your nTrust Card at an ATM
Once funds have been instantly loaded from your nTrust Account to your nTrust Card you have the ability to withdraw these funds at a Local or International ATM.
- Security Bank ATM Withdrawal – FREE
- Local Philippines ATM Withdrawal – PHP 10.00 per transaction
- International ATM Withdrawal – PHP 300.00 per transaction
*You can also visit a Security Branch location to process an Over the Counter withdraw from your nTrust Card for PHP 100.00 per transaction.
For a lost or stolen card, please email us immediately at cancelmycard@nTrust.com and describe the situation with your lost nTrust card.
- A replacement card is subject to a replacement fee of PHP 150.00.
Can I use my nTrust Card with Paypal?
We have received several queries from customers in regards to registering or using their nTrust Card to their PayPal account.
Firstly, please understand that the issuing bank and merchant have the ability to place restrictions on where or how the card can be used; this is based on their own internal business rules and out of the control of nTrust and the nTrust Card Program.
We have encountered customers that have successfully registered their nTrust Cards to PayPal as such we are able to provide you with some helpful tips and assistance with this 2 step process.
The first step is to register your nTrust Card
You will be asked to enter your name, address, card number and card verification number (PIN), card type and expiration date. Please ensure this information matches that of your nTrust Account/Card, any differences may cause an unsuccessful registration.
Other successful reports have mentioned you must have a balance on your nTrust Card for this be successful.
The second step is to verify your card in your PayPal account.
This is a security measure that PayPal has put in place to verify the card and your PayPal account. Once the card is successfully registered they will instruct you to “Confirm My Card” this will place a temporary charge on your card account along with a 4 digit verification code which can take several days to appear.
Please note that nTrust does not provide transaction history for the nTrust Card, so we are not able to provide record of the amount charged or the 4 digit verification code.
As a security procedure the card issuing bank, Security Bank Corporation has made the decision to not show the PayPal 4-digit verification code on the card statement. In order to obtain this information you must contact the card issuer, Security Bank Corporation directly through their Customer Service Hotline at 88-791-88. Please note that you may have to answer some security questions for account verification.
If you have attempted these steps correctly and your nTrust Card is being denied, please understand this is not a restriction that nTrust is placing on your card but a restriction that may come from the issuing bank or merchant based on their own business rules.